Trust Center / Moderation and online safety

Moderation and online safety, duty by duty.

Automated moderation, supervised by our own trust and safety team. Under the Digital Services Act and the Online Safety Act most duties sit with you as the service; this page shows what we do to meet each one.

Reviewed 18 October 2026

How moderation works

Machines screen. People decide.

Automated screening of photos, videos and text for scams and prohibited content (Sightengine), supervised by our own trust and safety team.
Every reported profile reviewed by a person within 4 hours.
Clear reasons and a route to a person. Members get a reason for any decision and can appeal an automated one to a person (for every partner by January 2027).
Report and block on every profile and every conversation.
Member support by our own staff, not an outsourced team.
No criminal background checks. Where a US state requires a notice saying so, your app shows it, in your words.

EU Digital Services Act

Article by article, and our status.

In Germany the DSA is enforced by the Bundesnetzagentur, as Digital Services Coordinator. Official text: EUR-Lex.

In place: Operating today.
Partly in place: Some of it operates today; the rest finishes by the date shown.
In progress: Work has started and finishes by the date shown.
To confirm: We believe it is in place and are collecting the evidence.
Planned: Work starts soon and finishes by the date shown.
Mainly your duty: The duty sits with you as the app operator. We supply what you need.

Article	What it asks of you	What we do	Status
16: notice and action	An easy way to report illegal content	Report and block on every profile and every conversation	In place
17: statements of reasons	A clear reason for every restriction	Reasons recorded for every decision and sent to the member	Partly in place · Jan 2027
20: complaints	A free way to challenge a decision	Appeals of any automated decision to a person on our trust and safety team	Partly in place · Jan 2027
21: out-of-court settlement	Tell members about certified dispute bodies	The decision record each body needs, on request	Mainly your duty
23: misuse	Suspend people who repeatedly break the rules	A minimum safety record kept 5 years to stop banned members coming back	In place
24(5): Transparency Database	Send statements of reasons to the Commission’s database	The data for each submission; who submits is agreed with each partner	To confirm · Jan 2027
15 and 24: transparency reports	Publish moderation figures	The figures for your report	In progress · Jan 2027
28: minors	Protect minors’ privacy, safety and security	18+ only, with face and ID checks available from 30 November 2026	Planned · Nov 2026

Other safety laws

The UK, US and Australia, too.

Age checks have their own page: Age checks.

Online Safety Act 2023

Partly in place · Nov 2026

Official text: legislation.gov.uk

What matters: Highly effective age assurance, illegal content and child safety duties, enforced by Ofcom with fines of up to 10% of global revenue.
Our part: Report and block tools, moderation, records, and face and ID checks from 30 November 2026.

State online dating safety laws

In progress · Nov 2026

Official text: Regulatory Oversight, Sept 2026

What matters: Disclosures about criminal background checks, and safety tips, in several states.
Our part: We don’t run criminal background checks, and show the notice each state requires, in your app’s words.

Online Dating Industry Code

In progress · Jan 2027

Official text: infrastructure.gov.au

What matters: Detect and act on harm that starts online, support members who report it, and keep records for reports on account closures and moderation.
Our part: Report tools, moderation records and the data for your reports.