Your members trust you with their photos, their messages and their safety. Before you trust us with them, here is exactly how we look after them, and what happens if anything goes wrong.
In April 2026 members of one closed dating brand were told by email that their accounts and conversations would be gone in two days. The operator behind it had failed. Moving to someone else’s infrastructure should never put your members in that position. So these promises are in our standard terms.
Export everything at any time, at no charge, in standard formats. Members, photos, messages, matches, payments and safety records.
The screens we build for you belong to you. Source code escrow with an independent agent is available on request.
If you leave, or if we ever stopped trading, your app keeps running while it moves. Members notice nothing.
We never contact your members about your account, your contract or your data. That’s always your call and your voice.
Safety used to be a PR risk. Now it’s a legal one, with fines that can reach 10% of global revenue in the UK. We keep up with the law so your team doesn’t have to.
Age checks must be “highly effective”. Asking for a date of birth is no longer enough, and Ofcom has said it will act on weak checks.
What we doFrom 30 November 2026, facial age estimation at sign-up, with an ID document check when the estimate is close to 18 or something looks wrong. No face or ID checks run before then. Reporting and complaints routes, and support with your risk assessment.
Every moderation decision that affects a member needs a written “statement of reasons” they can appeal. Online platforms also send those statements to a public EU database.
What we doRemovals and restrictions carry a reason the member can read, with a way to appeal (for every partner by January 2027). Statements to the EU database and transparency reports produced from the same records, by January 2027.
Some states say exactly what an app must tell members about criminal background checks, down to the type size. In September 2026 Match Group agreed to pay New Jersey $650,000 over these disclosures.
What we doSafety notices set by state and shown in your app’s own words, plus biometric consent and age laws tracked by market as they come into force.
Using a dating app can reveal someone’s sexual orientation, which is “special category” data. Norway fined Grindr NOK 65m over sharing data, and the courts upheld the fine.
What we doEach partner has its own separate database. We act as your processor under a data processing agreement, and deleted accounts are removed within 30 days. Member data is never used to train AI models.
Precise location and sexual orientation count as “sensitive” information that people can limit. Dating apps run on both.
What we doOther members only ever see an approximate location, never exact coordinates. Access and deletion requests are handled through the same tools as GDPR.
The API returns an approximate location for other members.
Apps must detect and act on harm that starts online, and publish reports on the Australian accounts they close and how they moderate.
What we doReporting on every profile and conversation, scam and harm detection supervised by our trust and safety team, and the closure and moderation records you need for your reports.
Australian Government: new industry code to make online dating safer
Every law, with its official text and who carries each duty, is in the laws register. Status of every control, with dates, is on the Security controls page.
Our moderation is AI (Sightengine), with rules shaped by 25 years of running dating sites, supervised by our own trust and safety team. Every reported profile is reviewed by a person, and appeals of automated decisions go to one (for every partner by January 2027).
A short list of established providers. Member data is never used to train AI models. The full register, with locations and safeguards, is on the Sub-processors page.
| Provider | What it does |
|---|---|
| Supabase | Database, sign-in and file storage |
| Vercel | Application hosting |
| Cloudflare | Network security and content delivery |
| Yoti | Age estimation and ID checks, not in use until 30 November 2026. Selfies deleted straight away, ID images within 28 days |
| Sightengine | Automated photo, video and text moderation (France) |
| Twilio | Phone number verification |
| Mailgun | Email delivery |
| Have I Been Pwned | Checks passwords and sign-up email addresses against known data breaches (Australia) |
| Apple and Google | Push notifications to the apps |
| Sentry | Error monitoring |
Everything your security and legal teams usually ask for, sent on request. Under NDA if you prefer. See the Trust Center for the status of every control.
Found a security issue? Email security@highintentmedia.com. We reply within one working day and never take action against good-faith research.
