Glossary / Trust and safety

Trust and safety

DefinitionTrust and safety is the work of keeping members safe and the service honest: moderation, scam and fraud prevention, reporting, ID checks and enforcement.

In dating, trust and safety covers reviewing profiles and photos, detecting fake and scam accounts, scanning for harmful messages, handling reports, verifying identity and age, and working with law enforcement when needed.

It combines automated tools with human reviewers. Automation catches volume, people make the judgement calls. Poor trust and safety shows up quickly in app store reviews, chargebacks and regulatory risk.

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